Shipping policy

Shipping Charges

Domestic Orders (India):
We offer free shipping on all domestic orders.
International Orders:
Coming soon.

Duties & Taxes

All international orders are shipped from our office in New Delhi, India.

In some cases, import duties or taxes may be charged once the shipment reaches your country.
These charges are determined by your local customs authorities and are not included in our pricing.
Most orders do not incur additional charges, but if applicable, the customer is responsible for paying them.

Important:
Couture High is not responsible for:

Non-delivery of orders due to unpaid customs duties
Any delays caused by customs clearance

No refunds will be issued in such cases.

Delivery Timeline

Standard delivery: 7–14 business days
Made-to-order or heavier outfits: 20–30 days

Please note:
Delivery timelines may vary due to unforeseen circumstances such as weather delays, courier issues, or public disruptions. We will keep you informed throughout the process.

Orders

How can I track my order?

Once your order is shipped:

You will receive an email with tracking details
You can track your shipment in real time via the courier partner’s website

How do I choose the right size?

Each product page includes a Size Chart to help you find your perfect fit. Please refer to it before placing your order.

Do you offer made-to-order services?

Yes, we offer made-to-order customization for all styles.

Fill in the measurement chart provided with each outfit
We also assist with alterations

For further help, feel free to contact our team.

Customer Care

We’re always happy to assist you!

Phone / WhatsApp: +91 9266947788
Email: Shilpi20_arora@yahoo.in
Timings: 10:00 AM – 6:00 PM IST (Monday to Saturday)
(Closed on national holidays)

We aim to respond to all queries within 24 hours.

Our Address

Couture High
F-125, Prashant Vihar,
Sec-14, Rohini,
Delhi – 110085
(Office / Workshop)